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Showing posts from July, 2012

Indian Technology

Would like to start with a real life incident...Once a child was born for a govt servant who seeked the advice of great astrologers to write his horoscope. It was interesting for them to read that her baby would do great things some day...work abroad(the common Indian success feeling) and also earn lots of money...but the only thing that haunted them was the statement which always brushed their minds...the haunting sentence was that "baby would work for non-govt organization"...this was written about 30yrs ago and during those days in India, working for a private company was not something people would like to dream of...everyone wanted to be a govt. servant...secure and prestigious job...and what this guy will earn in a private sector...something that worried that parents all those early stages of their child's life... Gone are those days now when people craved to be a govt servant, from last few decades something that has rocked the world apart from tsunami and other

Where is the "care" in Customer Care?

In today's world when we all tend to forget the good and keep ranting about the bad. It is no surprise that I feel like sharing my experiences with few companies operating in India. Now this is not a customer service review or the final judgement of anything, it is just my review based on my experiences with them. This experience might be a rare one too considering the brand value these companies have built over the years. Even though this blog demands an extract my my older blog on the largest hiring company in India named Indian Railways.  Please enjoy reading the service that Indian Railway parcel team provides to the whole India and behavior of their respectable officers. The main issue that I find with the customer service operations India based is the lack of knowledge of the executives. I suppose the executive is rushed to his job without any sort of product training and companies expect him to pick up things on his job. This attitude is something that is killing